Exchanges freeze accounts for AML triggers, sanctions screening hits, P2P disputes and KYC mismatches — usually with a template email and no clear path forward. Our team handles exchange compliance cases daily: we know what each platform’s risk team actually expects to see, and we speak to them in their own language.
What we do
- Analyze the freeze: which trigger fired (AML score of incoming funds, sanctions list proximity, P2P chargeback, geo/VPN issue) — the response strategy depends on it;
- Prepare a complete Source of Funds / Source of Wealth package: on-chain history, fiat origin documents, translations, notarization where needed;
- Draft and file the compliance response; manage all follow-up requests;
- Escalate: complaints to the exchange’s regulator or licensing body, pre-litigation letters, claims against exchanges where negotiation fails;
- Prevent repeat freezes: wallet hygiene check and AML pre-screening of your counterparties.
Exchanges we work with
OKX, Bybit, MEXC, KuCoin, HTX, Gate and others. Typical resolution time is 2–8 weeks depending on the platform and case complexity. We take cases with a realistic prospect only — after a free initial review we tell you honestly whether the funds are recoverable.
FAQ
The exchange asks where my USDT came from years ago — I have no records.
On-chain data rarely disappears: we reconstruct the history from blockchain records, old exchange statements and bank documents, and package it the way compliance teams accept.
My account was banned for VPN use from a restricted country.
These are the hardest cases: the ToS breach is formal. Sometimes a negotiated withdrawal of funds is still achievable — we assess chances before you pay for the work.
